CUSTOMER SERVICE POLICY

CHEETOS US SHOP is committed to providing fast, friendly, and helpful customer service to every snack lover who visits our website. We know that when your snack order is delayed or a bag arrives damaged, you want answers quickly. This policy outlines what you can expect from our team and how we will handle your questions.

RESPONSE TIMES
Our customer service team operates Monday through Friday, excluding major U.S. holidays. We respond to all email inquiries within 24 business hours. Emails sent after 5 PM Eastern Time or on weekends will receive a response on the next business day. For urgent issues related to missing packages or damaged bags, please mark your email as urgent in the subject line.

CONTACT METHODS
You can reach us at support@cheetosusshop.com for all questions, concerns, or feedback. We do not offer phone support at this time. Email allows us to document your issue accurately, provide written instructions for returns or replacements, and maintain a clear record of our communication. Please include your order number and full name in every email.

WHAT WE HELP WITH
Our team assists with order status inquiries, product freshness questions, return and refund requests, shipping issues, and billing problems. For questions about ingredients or allergens, we will provide the most current product information. For issues beyond normal use, we will help determine if a replacement is needed.

OUR PROMISE TO YOU
We promise to treat you with respect and honesty. We will never hide shipping fees or make refunds difficult. If a package is lost in transit, we will file the claim and work to resolve it. If we make a mistake, we will admit it and fix it without argument.

WHAT WE ASK FROM YOU
Please provide your order number and a clear description of your issue when contacting us. Photos of damaged bags or delivery problems help us resolve your case faster. Abusive or threatening language will not be tolerated, and we reserve the right to refuse service to anyone who behaves disrespectfully toward our team.